Frequently Asked Questions
Shipping
Do you offer shipping by mail?
Yes, we offer a $8.95 flat rate shipping via mail to the United States and Puerto Rico using USPS. For orders more than $50, you can qualify for FREE shipping. Sale items will have a flat shipping rate of $8.35.
Do you offer local delivery?
No, we do not offer local delivery services.
Do you offer store pickup?
Currently, we do not offer store pickup.
What are your costs for shipping, local delivery, and/or store pickup?
We offer a $8.95 flat rate shipping via mail to the United States and Puerto Rico using USPS. For orders more than $50, you can qualify for FREE shipping. Sale items will have a flat shipping rate of $8.35. Please refer to our Shipping Policy for more details.
How long will it take to receive my order?
Delivery times vary, but we aim to process and ship orders as quickly as possible. You can find estimated delivery times on our website during the checkout process.
What shipping service do you use?
We use USPS are our shipping carrier to ensure safe and reliable delivery of your orders.
To which countries and/or towns do you send your products?
We currently ship to Puerto Rico and the United States.
Do you offer international shipping?
At this time, we do not offer international shipping.
Returns
What is your return policy?
We offer a 10-day return policy. If you're not satisfied with your purchase, please refer to our Refund Policy on our website for detailed instructions.
What would be the steps to follow if I want to make a change to my order?
To make changes to your order, please contact our customer support team as soon as possible. We'll do our best to assist you.
What would be the steps to follow if I do not receive my order?
If you haven't received your order within the estimated delivery time, please contact our customer support team for assistance.
What would be the steps to follow if I receive my order defective or damaged?
In case of receiving a defective or damaged item, please contact our customer support team immediately. We'll guide you through the return or exchange process.
What products can be returned?
Most of our products can be returned if they meet our return policy criteria. Please review our Refund Policy for specifics.
What products cannot be returned?
Unfortunately, we cannot accept returns on bodysuits for hygiene reasons. Please see our Refund Policy for more details.
What products can be exchanged for another?
Items that meet our return policy criteria can typically be exchanged for another product. Refer to our Refund Policy for detailed information.
How long do I have to return an item or product?
You have 10 days from the date of delivery to initiate a return.
What are the conditions or rules to return or exchange a product?
Our Refund Policy provides detailed information on the conditions and rules for returns and exchanges. Please review it on our website.
What are my return options?
You can typically choose between a store credit or an exchange for eligible returns.
Will you have to incur any cost to return an item?
The cost of return shipping may be the responsibility of the customer, depending on the reason for the return. Please refer to our Refund Policy for details.
What would be the requirements for a return to be approved?
Returns must meet the conditions outlined in our Refund Policy to be approved. Please review it for specifics.
If the return is approved, to what address should I send my item?
If your return is approved, our customer support team will provide you with the necessary return address.
Can sale items be returned?
Sale items may have specific return conditions. Please check our Refund Policy for information regarding returns on sale items.
How do I contact you if I can't find the answer to my questions here?
If you have further questions or need assistance, please contact our customer support team via email at info@shopdestellos.com or visit the Contact Us page on our website. We're here to help!”